COLLECTION

I live near your registered address may I reserve and collect my goods?
Yes of course you may, simply phone our customer services team on 01303 894234 and they will be happy to reserve the goods for you for up to 48 hours - you can then collect within our working hours.

DELIVERY
 
How much will the delivery cost?
Delivery cost will vary per order, Delivery will be free on all orders of £50.00 and over. Where possible we will package all orders to a single parcel to have an average cost of £2.95 for small and £6.95 for large items. For full details please see our "delivery and payments link at the bottom of the page.
 
How soon will my order arrive?
Orders placed before 3pm will be dispatched the same day via our courier or Royal Mail unless otherwise stated at the time of ordering, most deliveries will be made next working day after dispatch but please allow 2 working days for a courier delivery and up to 7 working days for Royal Mail.
 
My order hasn't arrived, what should I do?
When your order is dispatched you will be provided with tracking details (couriered deliveries only) at first it's best to look at the delivery information online to see if a delivery attempt may have been made while you were out or maybe your goods have been signed for by a neighbour? If no information is available or the item is saying delivered but you have not received it then it's best to contact our customer services so that they can make enquires for you and get your order to you as soon as possible.
 
 
RETURNS
 
Do you accept returns?
Yes returns are accepted for goods that are returned in "as received" and resalable condition up to 7 working days from the date of receipt.
 
My item has arrived "not as described" or "damaged" how do I return it? 
Under the above circumstances we will either ask you to return the goods (this cost will be re-imburst) or we will arrange a courier to collect the goods from you (at our discresion) and either a refund or replacement will be made. Under certain circumstances we may ask you to dispose of the goods and a replacement will be dispatched right away.

 
PAYMENTS
 
Are online payments secure?
Yes we accept PayPal payments only at this time, you will be automatically redirected to there site which is a secure server to make the payment and automatically returned to Rush-it-uk.com after the payment has been processed, PayPal is one of the most widely used and secure payment solutions used on the internet today.
 
Will you hold my payment details on your files?
No as you are paying via PayPal we do not know any of the payment details the only details we have are those you provide when you register and we do not share this information at all in accordance with our privacy policy.

 
WEEE DIRECTIVE

Yes, The Waste Electrical and Electronic Equipment Directive (WEEE Directive) was introduced in January 2007.

 

The WEEE Directive aims to reduce the amount of electrical and electronic equipment being produced and to encourage everyone to reuse, recycle and recover it.

 

The WEEE Directive also aims to improve the environmental performance of businesses that manufacture, supply, use, recycle and recover electrical and electronic equipment.

 

If you are an importer, rebranded or manufacturer of new electrical or electronic equipment, then it's likely that you'll need to comply with the UK's WEEE Regulations, which in part implement the WEEE Directive. If you do need to comply, then you must register on a producer compliance scheme.

 

You may also have obligations under the WEEE Regulations if you are a business with electrical or electronic equipment to dispose of, or if you sell electrical or electronic equipment.

 

Our role is to provide information and advice on complying with the WEEE Regulations to producers of Electrical or Electronic Equipment (EEE) and the waste management industry.

 

Retailers' responsibilities
The Waste Electrical and Electronic Regulations (WEEE Regulations) affect retailers and other distributors who sell electrical and electronic equipment (EEE).

 

If they're selling EEE to the public, retailers will have to ensure that their customers can return their WEEE free of charge.

 

This will be on a one-for-one basis, as long as the new equipment is of a similar type and has the same function as the old equipment.

 

The Vehicle Certification Agency (VCA) is responsible for ensuring that retailers and distributors of electrical equipment play their part in helping household users to dispose of WEEE at the end of a product's life.

 

The above is not quite a full picture... The actual responsibility can be as simple as to state "where" they can dispose of there waste electrical goods... below is the statement that is sufficient that we currently use:

 

Rush-it-uk and recycling: Disposal of electrical waste products: With effect from July 2007, the UK’s Waste Electrical and Electronic Equipment (WEE) Regulations require that all producers of electrical equipment are now obliged to pay for the recycling of household electrical goods. YOU CAN RECYCLE FOR FREE... Not all council sites are suitable to collect all types of waste electrical goods, but to find out your nearest participating site, please visit www.recycle-more.co.uk.